Privacy Policy
PickyEgg (“we,” “us,” or “our”) operates the website PickyEgg.com (the “Site”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Data Security
We implement robust security measures to ensure a safe and secure shopping experience:
Encryption: All data transmitted from our Site is encrypted to prevent unauthorized access. We use Secure Socket Layer (SSL) technology to protect your personal and financial information during transit over the Internet.
PCI Compliance: We maintain a PCI Data Security Standard (Level One) certification, ensuring that our handling of credit card data meets the highest international security standards.
Confidentiality: Your personal data is kept confidential. We do not sell your email addresses. We share information only with essential Third-Party Service Providers (e.g., payment processors, delivery services) to perform business functions, and they are contractually prohibited from using your data for other purposes.
2. Information We Collect
We collect several types of information to provide and improve our services:
Technical Data: When you visit our Site, we automatically collect your IP address, browser type, operating system, device identifiers, the name of your internet service provider, the referring website, the sub-pages you visit, and the date and duration of your visit.
Transaction Data: When you make a purchase, we collect your billing and shipping address. Please note that we do not store your full credit card or payment details.
Account Data: When you register an account, we record your order history, brand preferences, product reviews, and other details you add to your profile.
Communication Data: When you subscribe to our newsletter, contact us via an enquiry form, or interact with our Customer Service team, we collect your name, contact details, and the content of your communication.
Age Restriction: You must be at least 16 years old to register an account, subscribe to our emails, or place an order. We do not knowingly collect data from children under 16.
3. How We Use Your Information
We use your information for the following purposes:
To fulfill and manage your orders and maintain your online account.
To process payments and deliver your purchases.
To manage and respond to your queries and complaints.
To personalize your experience on the Site, showing you content and offers we believe will interest you.
To improve, maintain, and monitor the usage of our Site.
For market research, such as contacting you for product feedback.
To send you marketing messages and display targeted advertising, where you have consented or where permitted by law.
For security purposes, to investigate fraud, and to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
Legal Basis for Processing (for EEA/UK users):
We process your data based on:
Contractual Necessity: To perform the contract of sale with you.
Consent: Where you have consented, e.g., for marketing emails or optional profile information.
Legitimate Interests: To operate and promote our e-commerce services, tailor your Site experience, and understand our customers better, always balancing our interests against your rights.
4. Sharing Your Information
We may share your personal data in the following situations:
With Service Providers who process payments, fulfill orders, and deliver packages.
With Professional Advisors such as lawyers and auditors.
With Fraud Prevention and Law Enforcement agencies to detect fraud or comply with a legal request.
In connection with a Business Transfer, such as a merger or sale of assets, where we will ensure the buyer respects this policy.
With your consent or as otherwise legally permitted.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality and personalize your online experience.
What are Cookies? Cookies are small text files stored on your device. They help us recognize you, store your preferences, and understand how you use our Site.
Google Analytics: We use Google Analytics to collect data about Site traffic. Your IP address is anonymized before storage. You can opt-out of Google Analytics using this browser add-on: tools.google.com/dlpage/gaoptout.
Managing Cookies: You can disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site, such as the login feature.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or warranty purposes. When we no longer need your information, we will securely delete it. If you unsubscribe from marketing, we will keep a record of your email address to ensure we no longer contact you for that purpose.
7. Your Rights
You have the following rights regarding your personal information:
To access and receive a copy of your data.
To correct or complete inaccurate data.
To request the deletion of your data.
To restrict or object to the processing of your data.
To receive your data in a portable format.
To withdraw your consent at any time, where processing is based on consent.
To exercise these rights, please contact us at info@PickyEgg.com. We may need to verify your identity before processing your request. We will comply with your request in accordance with applicable laws. You also have the right to lodge a complaint with your local data protection authority.
8. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for their content or data practices and recommend you review their privacy policies.
9. Changes to This Privacy Policy
We may update this policy periodically. We will post any changes on this page and, if the changes are significant, we will notify you by email or through a notice on the Site. The “Last Updated” date at the top will reflect the latest version.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
PickyEgg
Shop 5K179-182, 5K190, 5K198-5K199 5/F,
Dragon Centre, Sham Shui Po,
Kowloon, Hong Kong
Email: cs@pickyegg.com
Tel: (852) 53135361